Shipping policy
Thank you for shopping with Mindjewel.
Please review our shipping policy below for information on how and when your order will be delivered.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
In such cases, we will notify you by email.
Shipping Time & Delivery Estimates
Shipping times may vary depending on your location.
Estimated delivery times are as follows:
Standard Shipping: 7–15 business days
International Shipping: 10–20 business days
Please note that delivery times are estimates and may be affected by customs clearance, local carrier delays, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.
Customs, Duties & Taxes
Mindjewel is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
Incorrect Address / Failed Delivery
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
📧official@mindjewel.com
We will assist you in tracking your shipment or arranging a suitable resolution.
Contact Us
If you have any questions about shipping, please contact us at:
📧 official@mindjewel.com